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General Questions
What is Cleenzy?
Cleenzy is a professional-grade cleaning brand providing advanced hygiene solutions for personal care, home maintenance, and automotive excellence.
Do Cleenzy products actually kill germs?
Yes, our core disinfectant products—including the Liquid Handwash, Toilet Cleaner, Surface Cleaner, and Black Phenyl—are formulated to kill 99.9% of harmful bacteria and viruses.
Are your products safe for the whole family?
Our Original Liquid Handwash is specifically designed with a mild, pH-balanced formula that is tough on germs but gentle enough for daily use by both children and adults.
Product Usage & Safety
Can I use the Disinfectant Surface Cleaner on marble floors?
Yes, our All-in-One formula is safe and effective for use on tile, marble, granite, and ceramic surfaces.
Is the Car Wash Shampoo safe for a clear coat finish?
Absolutely. It is specifically engineered to be safe on paint, chrome, and modern clear coats without stripping away protective waxes.
Can the Advanced Protection Spray be used on leather interiors?
It is ideal for automotive interiors and high-end home surfaces to restore original finishes and enhance shine; however, we always recommend testing a small, inconspicuous area first.
What should I do if the Toilet Cleaner touches my skin?
Avoid contact with eyes and skin. If contact occurs, rinse immediately with plenty of water and seek medical advice.
Shipping & Orders
How long will it take to receive my order?
Most orders reach their destination within 3–7 business days following a 1–2 business day processing period.
Do you offer free shipping?
Yes, we offer free shipping on all orders over ₹499.
How can I track my package?
Once shipped, you will receive an email or SMS with a tracking number to monitor your package in real-time.
Returns & Refunds
What is your return policy?
You have 15 days from the date of delivery to request a return for unused items in their original packaging.
What if my bottle arrives leaking or damaged?
Please contact us at contact@cleenzy.com within 48 hours of delivery with a photo of the damage for an immediate replacement.
When will I receive my refund?
Once your return is inspected and approved, the credit will be applied to your original payment method within 5–7 business days.